FAQs
Welcome to the Flowerbridge Help Center. Below are answers to some of the most common questions our customers ask.
1. When will I receive my order?
Orders are usually processed within 1–3 business days. Delivery times vary based on your location, but most orders arrive within 5–10 business days after shipping.
2. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can also visit our Track Your Order page and enter your order number and email to get real-time updates.
3. What if I need to change or cancel my order?
Please contact us as soon as possible at flowerbridgeshop@gmail.com or 415-821-0751. If your order has not yet shipped, we can modify or cancel it. Once shipped, it cannot be changed.
4. What is your return policy?
We accept returns within 14 days of delivery. The item must be unused and in its original packaging. Please visit our Return and Refund Policy page for full details.
5. Do you offer international shipping?
Currently, we only ship within the United States. We hope to expand to international locations in the future.
6. What if I receive a damaged or incorrect item?
We're sorry for the inconvenience! Please contact us immediately with a photo of the item at flowerbridgeshop@gmail.com, and we’ll send a replacement or refund.
7. How do I contact customer support?
You can reach us by email at flowerbridgeshop@gmail.com or by phone at 415-821-0751. We typically respond within 24 hours during business days.
If you have a question not listed here, don’t hesitate to get in touch!